Shop terms

1. Seller

Kurian Linen Store is run by Anna Kurian at Kalpataru Royale, 10, Rd Number 29, Namdev Koli Marg, Sion, Mumbai, Maharashtra 400022. Phone +91 22 6649 7623, email shop@wiluceh.icu. These terms apply to every order placed on wiluceh.icu.

2. How an order is made

The delivery form in the cart sends us an order request. The contract starts when we confirm the request by phone, WhatsApp or email. If an item is out of stock we say so and take no payment for it. Each order gets a number such as KL-261028-417, shown after you send it. Please quote it for any return or exchange.

3. Prices and payment

Prices are in Indian rupees and include GST. Delivery costs ₹140 per order and is free from ₹3,000. When you send an order, our server works out the price again from its own price list, and that figure is the one in your confirmation. You pay by UPI or card through a link we send after confirming, or in cash on delivery for orders up to ₹5,000.

4. Delivery

We pack within 1 to 2 days after confirmation. Courier time is 3 to 6 days across India and 1 to 2 days in Mumbai. The goods are at our risk until they are handed to you.

5. Returns, exchanges and refunds

You may return an item within 7 days of delivery if it is unwashed and the tag is attached. The first size exchange is free. Cushion covers and bedspreads from an opened pack cannot be returned. Damaged or wrong items must be reported within 48 hours. Refunds are paid within 5 working days after we receive and check the item.

For a size exchange, send the item back unworn through the return form; we post the new size once the first one reaches us. The first exchange on an order is free in both directions, a second one costs ₹140. Refunds go back the way you paid. For cash on delivery orders we pay to the UPI ID or bank account you give us.

6. Product details

Colours on a screen can look slightly different from the cloth. Linen creases and may shrink by up to 3% at home. Neither of these is a defect.

7. Grievance officer

Under the Consumer Protection (E-Commerce) Rules, 2020 our grievance officer is Anna Kurian, shop@wiluceh.icu, +91 22 6649 7623. We acknowledge a complaint within 48 hours and aim to resolve it within one month. You also keep every right under the Consumer Protection Act, 2019, including the right to contact the National Consumer Helpline or a consumer commission.

8. Law

These terms are governed by the laws of India. Courts in Mumbai have jurisdiction, without limiting your right to file a consumer complaint where you live.